Returns & Refund Policy

Modification Request

If you would like to make any changes to your order, please inform us as soon as possible.

Modifications to your order are only possible within 24 hours after placing it.

Please Note: Once it’s getting prepped or on its way, changes might not be possible.

Return:

Your satisfaction is our #1 priority.

We will send the new item to you as a replacement without any extra fee on your side if you have one of the problems below:

  • non-receipt of the product within the guaranteed time (20 days excluding 5-7 days of processing);
  • receipt of a wrong item (wrong customized information on the product, wrong product or blurry product); and
  • receipt of a damaged product (broken).

Please Note: If you don’t wish to receive a replacement, you can opt for a full refund instead. In this case, there’s no need to return the wrong or defective item, saving you the cost of return shipping.

Refund:

We do not process a refund in the following cases:

  • your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
  • your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivery” in the tracking system, having been shipped into your mailbox but gotten lost).

* Happen to need a refund? No worries!  You have 15 days after the estimated delivery date (that’s 20 days after you order) to request one.  Just shoot us a message on our Contact Us page.  Heads up, refunds and exchanges aren’t possible after 35 days of purchase.

If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.

Exchanges

Unfortunately, we can’t accept returns or exchanges for size issues unless we messed up and sent you the wrong item.  But if there’s a problem with the stitching or printing, we’re here to help!  Just contact us and we’ll walk you through the next steps.

Please do not send your purchase back to us unless we have authorized you to do so.

Need help?
Contact us at support@decormerry.com for questions related to refunds and returns.